Privacy Information

How the Practice handles your information

Purpose of providing this privacy information

This privacy notice tells you what to expect when you, and sometimes others, provide your personal information to us.  It sets out what information we collect about you and why we collect it, how the information may be used, who it may be shared with and how we will protect it and keep it confidential.

A copy of our full Privacy Policy can be found here. 

The notice explains what rights you have to control how we use your information, our legal basis for processing it and how you can access it. We also explain who to contact if you have any questions and how to contact them.

Bryn Darland Surgery is the Data Controller for the personal information we process, unless otherwise stated. There are many ways you can contact the Practice, including by phone, email, and post. Further details can be found on our Practice Details web page.

Complaints You can make a data protection complaint about the way in which we have handled your personal information. You can do this by contacting us directly.  On receipt of your complaint, we will:

·         Acknowledge your complaint within 30 days.

·         If necessary, ask you for information to confirm your identity or for more information about the complaint.

·         Make appropriate enquiries or investigation about the complaint you have raised.

·         Inform you of our enquiries and response to your complaint.

Practice Information Governance Lead

Practice Manager

Data Protection Officer

Under UK Data Protection legislation, the Practice is required to appoint a Data Protection Officer (DPO). This role is essential in facilitating the Practice accountability and compliance with data protection requirements.

The Practice DPO is:

Affinity Resolutions Ltd 

Freedom of Information 

The Freedom of Information Act entitles anybody to ask a public authority in England, Wales or Northern Ireland, including government departments, for any recorded information that they keep.

Asking for Information

It is preferable that you make your request in writing by letter or email to the address below.

For further information please visit: Information Commissioner's Office (ICO)

Declining a Request

We will provide the information unless there is a good reason for not doing so. This, for example could be if your request relates to the personal details of another person. If we decline the request, we will set out why. We can be asked to reconsider our decision. If the request is still declined there is a right to apply directly to the Information Commissioners Office for a decision.

The Cost of Providing the Information

A lot of information may be supplied free of charge. However, sometimes we may have to charge a fee, either to cover administration costs, or to pay photocopying or postage costs, or because of the expense involved in finding and supplying the information.

Requests should be made to:

The Practice Managers - Anna Evans/Sarah Carr

Bryn Darland Surgery

53 High Street

Coedpoeth

Wrexham

LL11 3SA