Raising a Concern

Complaints in the NHS

Putting Things Right is the NHS guidance and advice on the raising and reporting of concerns or complaints.

As a surgery, we aim to provide the highest level of care and treatment to our patients, however there may be occasions when you feel dissatisfied.

We welcome any suggestions you have on how we can improve our service.

However, if you do feel that you would like to make a complaint, please contact our Practice Management Team (Mrs Sarah Carr/Mrs Anna Evans). You can do this either in writing, by phone, or by asking to speak to them in person.

You also have the right to discuss you concern with the Betsi Cadwaladr University Health Board on 03000 851234 or by writing to:

Concerns Team

Ysbyty Gwynedd

Bangor

Gwynedd

LL57 2PW

Email: BCU.ComplaintsTeam@wales.nhs.uk 

If your require any further information, please ask our receptionist for a Putting Things Right leaflet (or please find a link below to an electronic copy), speak to our practice manager or see the Putting Things Right website.

Putting Things Right - http://www.wales.nhs.uk/ourservices/publicaccountability/puttingthingsright